Main page End User Support

End User Support

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ServiceDesk user support service will allow avoiding huge financial investments in software and equipment purchase. The solution will reduce the downtime of IT systems, and the resources of the IT department can be directed onto strategic issues, rather than consulting with users over the phone. User support service will ensure resolving all incidents under the terms of the service agreement.

Self-service portal

Companies that provide various services need to create a debug and flawlessly working communication channel with their customers. The self-service portal is a powerful tool to improve user experience and optimize costs.

HIT Solutions specialists will create a self-service portal for round-the-clock access to corporate services. Such a solution can be used not only for customer service but also for organizing communication with internal consumers and partners.

Training portal

The main resource of your business – qualified personnel. We offer effective solutions for managing staff training. 

The training portal will allow you to create training programs, cycles and groups, and to control and analyze the training process. We are sure that through increasing the competencies of your employees, you will form a professional team that can cope with all the challenges your business can face. 

End-user support (ServiceDesk)

Organization of Service Desk allows receiving and processing specific service events that come in the format of user requests. This is a single point of contact between a user and a service provider company. A properly organized, user-friendly ServiceDesk service will take care of all issues and user requests.

ServiceDesk user support service allows to:

  • receive and register customer requests;
  • resolve incidents using a remote administrator;
  • provide technical consultation over the phone and by email;
  • carry out scheduled maintenance of IT systems;
  • monitor the performance of server hardware and other workstations of the organization;
  • receive and analyze reports and statistical information.